Terms & Conditions
Acceptance of the Terms
By accessing or using the Southbank Pokies platform, users agree to comply with these Terms & Conditions. If you do not agree to the terms outlined here, please refrain from using the site.
Eligibility Requirements
Users must ensure they are legally permitted to participate in online gambling activities in their respective jurisdictions. By accessing the site, you confirm that you meet all eligibility requirements as outlined in these terms.
Minimum Age Requirements
All players must be at least 18 years old to register and participate. Southbank Pokies reserves the right to request age verification at any time.
Geographic Restrictions
Southbank Pokies operates under a Curaçao gaming license and welcomes players from regions where such activities are permitted. Users from high-regulation jurisdictions, including but not limited to the United States and the United Kingdom, are not permitted to create accounts or gamble on the platform.
Account Registration Rules
To create an account, users must provide accurate and complete personal information. Every player can only hold one account, and multiple accounts are not permitted.
One-Account-Per-User Policy
Each individual, household, IP address, and device may only create and maintain a single account. Any attempts to open multiple accounts may result in account suspension or closure.
Identity Verification and KYC
We adhere to strict Know Your Customer (KYC) protocols. Before processing any withdrawals, players may be required to verify their identity by submitting valid identification documents and proof of address.
Account Accuracy Obligations
Users are responsible for maintaining the accuracy of their account information. Any changes to personal details should be updated promptly to ensure compliance with KYC regulations.
Account Security Responsibilities
Players must keep their account details confidential and secure. Southbank Pokies is not responsible for unauthorized access to accounts arising from failure to protect login credentials.
Login Credentials and Password Protection
Users are advised to select strong passwords and change them regularly. In the event of a suspected security breach, please notify customer support immediately.
Restricted Behavior and Prohibited Activities
Users must engage in gameplay in a fair and responsible manner. The following activities are strictly prohibited:
Collusion with other players
Sabotaging the game operations
Device manipulation or hacking
Use of bots or automated systems for gameplay
Multi-Accounting and Fraud Prevention
Engaging in fraud or attempting to manipulate the system may lead to the cancellation of bonuses, forfeiture of funds, and possible legal action.
Bonus and Promotion Rules
Bonuses and promotions will have specific terms, including:
Wagering requirements that must be fulfilled before withdrawals can occur.
Limits on the maximum bet during bonus play.
Specified eligible games for using bonus funds.
Wagering and Gameplay Conditions
To qualify for any bonus, players must meet the wagering requirements as stipulated in the promotion details. Only certain games may contribute toward these requirements.
Bonus Abuse Prevention
Any attempt to exploit bonuses for undue advantage will result in forfeiture of bonuses and possible account suspension.
Deposits and Withdrawals
Deposits and withdrawals must align with the guidelines provided in the account management section. All transactions are subject to standard verification processes.
Verification Before Withdrawals
Before processing any withdrawal requests, players must complete verification checks as per KYC procedures.
Processing and Review Procedures
Withdrawal requests may take up to 1 to 3 banking days to process, depending on the method chosen. All transactions are subject to review and may require additional documentation.
Responsible Gambling Expectations
Southbank Pokies promotes responsible gambling. Tools are available for users to set deposit limits, cooling-off periods, or self-exclude from the platform.
Self-Exclusion and Account Restrictions
Users wishing to limit or suspend their gambling activities can set self-exclusion periods. This process prevents users from accessing their accounts until the chosen period has ended.
Game Fairness and RNG Systems
All games operate using Random Number Generators (RNGs) certified by independent testing laboratories to ensure fairness. Regular audits are conducted to maintain compliance with industry standards.
Technical Interruptions or Voided Gameplay
In the event of technical issues during gameplay, the casino reserves the right to void any affected gameplay sessions. If disruptions occur, users should contact customer support for assistance.
Suspension or Closure of Accounts
Accounts may be suspended or closed for violations of these terms, including but not limited to underage gambling, multi-accounting, or fraudulent activity. Users will be informed of any account suspension with an explanation, subject to applicable regulations.
Intellectual Property and Platform Ownership
All content on the Southbank Pokies platform, including graphics, audio, and software, remains the intellectual property of the casino or its partners and cannot be reproduced without permission.
Limitation of Liability
Southbank Pokies limits its liability to the fullest extent permissible by law. The casino is not liable for any losses incurred from the use of the platform, including but not limited to direct, indirect, or consequential losses.
Modification of Terms
Southbank Pokies reserves the right to modify these Terms & Conditions at any time. Users will be notified of significant changes via email or platform notifications, and continued use of the site constitutes acceptance of the revised terms.
Contact or Support Guidance
For questions or support, players are encouraged to contact the customer support team via live chat or email. Support is available 24/7 to assist with inquiries related to accounts, gameplay, and responsible gambling tools.
Applicable Licensing or Regulatory Oversight
Southbank Pokies operates under a master gaming license issued in Curaçao, adhering to regulations set by the Curaçao Gaming Control Board, which oversees the casino's operations and compliance efforts.
